Airtel Money offers a convenient and secure way to handle your financial transactions in Kenya.
However, there might be times when you’ll need support.
No worries! Airtel Money customer care is available to resolve your issues effectively.
Let’s explore how to get in touch with them.
Contacting Airtel Money customer care
- Direct calling:
- Dial 100 (toll-free from your Airtel line) or 0733 100 100 (chargeable from other networks or outside Kenya).
- Social media:
- Website:
- Visit Airtel Kenya’s contact page for a range of support options.
Tips for effective communication
- Be specific: Explain the issue clearly and briefly. This aids in a quicker resolution process.
- Have your details ready: The following information should be at hand:
- Your Airtel Money registered phone number
- Any relevant transaction IDs
- Amount of money involved (if applicable)
- The date and time the issue occurred
When to contact Airtel Customer Care
Reach out to Airtel Money customer care for scenarios like these:
- Transaction errors: Money sent to the wrong number, funds not received, or delays.
- PIN issues: You’ve forgotten your Airtel PIN or need to reset it.
- Account problems: Issues with registration, reversals, or account limits.
- Suspected fraud: Unauthorized transactions or suspicious messages.
- Technical glitches: The Airtel app isn’t working, or you’re getting unusual error messages.
Important note: Airtel Money customer care will NEVER ask for your Airtel Money PIN. Report any suspicious activity to protect your account.
