Airtel Kenya keeps you connected, but sometimes you might need a little help.
You can contact Airtel customer care for queries about Airtel Mobile services, and Airtel Money, including:
- Queries about your data plan
- Issues about network
- Inquiries about Airtel products and services
- Help for locating an Airtel shop
- Etc.
Calling Customer Care:
- Dial 100, 200, 444, 400: This is a toll-free number for all Airtel subscribers, allowing you to get help directly from your phone.
- Dial 0733 100 100: This number is for anyone, including those on other networks (standard network charges may apply).
- For Data Customers: Dial 232 to reach the data support team specifically.
- Calling from Abroad: If you’re outside Kenya, remember to add the country code +254 before the number, for example, +254733100100.
Reaching out online:
- Email: You can send your inquiries to Airtel’s customer service email address: .
- Postpaid customers:
Airtel website:
The Airtel Kenya website (https://www.airtelkenya.com/contact-us) has a handy “Contact Us” section. Here, you’ll find all the contact information mentioned above, plus a callback request form.
Socials:
Remember: Airtel customer care operates 24/7, so you can reach them anytime, day or night.
Bonus tip: While Airtel’s physical shops don’t specifically handle customer care inquiries, visiting one (you can find locations on the website) might be an option if you prefer face-to-face interaction for other Airtel services.
What not to share (Staying safe online)
Airtel customer care agents will never ask you for your critical personal security details such as your:
- Your Airtel line PIN
- Airtel Money PIN
Also, Airtel only contacts you via the official number 0733 100 100 0nly. Whenever in doubt, hang up and contact Airtel customer care and ask them if they contacted you about a given query.
