M-Pesa is a mobile phone-based money transfer service, payments, and micro-financing service, originally launched in Kenya and Tanzania.
It allows users to deposit, withdraw, transfer money, pay for goods and services (Lipa na M-Pesa), and access credit and savings, all with a mobile device.
The service has since expanded to other countries, and it is a significant part of the mobile financial services landscape in Africa.
To provide customer support, M-Pesa typically offers various Safaricom support channels through which customers can reach out for help.
These can include customer care phone numbers, email support, social media assistance, and sometimes live chat options.