M-PESA, Kenya’s revolutionary mobile money platform, continues to expand its reach with M-PESA Global. This service provides cross-border transactions and international remittances.
One of the most convenient features of M-PESA Global is Roaming Pickup, a service that enhances financial accessibility for Kenyans visiting Tanzania.
What is M-PESA Global Roaming Pickup?
Roaming Pickup allows you to withdraw cash directly from a Vodacom agent while roaming in Tanzania. This service bridges the gap between countries, making it simpler to access funds when needed most.
Whether you’re on a business trip, vacation, or visiting family, Roaming Pickup ensures you’re never stranded without cash.
Who are roaming customers?
Roaming customers are mobile phone subscribers who are using their phones outside of their home network’s coverage area. When you travel internationally, your phone may connect to a foreign network provider, putting you into ‘roaming’ status.
How does Roaming Pickup work?
There are two simple ways to use Roaming Pickup:
- Via the M-PESA App:
- Open the M-PESA App on your phone.
- Go to the “Transact” tab.
- Select “Global” and then “Roaming pickup.”
- Provide the Vodacom Agent Number.
- Enter the amount you want to withdraw (minimum TSh 2400 ~~ about KShs 133).
- Confirm all the transaction details and enter your M-PESA PIN.
- *Using the 334# USSD Code:
- Dial *334# on your phone.
- Select “Send Money” and then “M-PESA Global.”
- Choose option 2, “Roaming pick up.”
- Follow the prompts, entering the agent number, withdrawal amount, and M-PESA PIN.
Benefits of using Roaming Pickup
- Convenience: Instead of relying on traditional banking systems or carrying large amounts of cash, Roaming Pickup makes accessing your funds quick and seamless.
- Security: M-PESA Global transactions are protected, minimizing the risk of carrying physical cash while traveling.
- Efficiency: The process is fast and straightforward, with funds received by the Vodacom agent almost instantly.
- Wide Access: Vodacom’s expansive network in Tanzania significantly increases your points for cash pickup.
Important Considerations
- Minimum and Maximum Amounts: There are minimum (KSh 101) and maximum withdrawal limits set by Safaricom.
- Transaction Fees: Roaming Pickup, like other M-PESA Global services, attracts a transaction fee. Check with Safaricom for the latest rates.
- Opt-In: You need to opt-in to the M-PESA Global service to utilize Roaming Pickup.
Roaming Pickup withdrawal charges
| Amount (KES) | Tariff (KES) |
| 101 — 5,000 | 100 + Forex rate |
| 5,001 — 15,000 | 250 + Forex rate |
| 15,001 — 35,000 | 350 + Forex rate |
| 35,001 — 70,000 | 500 + Forex rate |
Roaming Pickup FAQs
In which countries will I be able to do M-PESA cash out using M-PESA Global Roaming Pickup?
Currently, M-PESA Global Roaming Pickup is specifically designed for M-PESA users withdrawing cash from Vodacom agents in Tanzania.
Do I need to be present at the Agent outlet to withdraw money?
Yes, you must be physically present at the Vodacom agent’s outlet to withdraw the cash.
Do I need to present my ID or passport when withdrawing money?
No, unlike M-pesa, you will not need to present a form of identification, such as your ID or passport, to the Vodacom agent.
What is the minimum and maximum amount that I can withdraw using M-PESA Global Roaming Pickup service?
The minimum amount you can withdraw is KSh 101, and the maximum is KSh 70,000. These limits are set by Safaricom and may be subject to change.
If I withdraw from a Vodacom Agent which currency will I be given?
You will receive Tanzanian Shillings (TSh) when you withdraw cash from a Vodacom agent.
Why am I charged the Forex rate?
The service involves a currency exchange between Kenyan Shillings (KSh) and Tanzanian Shillings (TSh). The Forex (foreign exchange) rate is used to calculate the conversion and is included in the overall transaction cost.
Beyond Roaming Pickup
M-PESA Global is more than just Roaming Pickup. It allows you to:
- Send money internationally.
- Receive money from abroad.
- Link your PayPal account.
