If you are a registered M-Kopa customer in Kenya, you can use the M-Kopa USSD option for:
- Balance inquiry
- Managing device signal
For other services such as ordering a new device or settling payments, you can use the M-Kopa App or Paybill number
Using M-Kopa USSD 685
- On your M-Kopa registered line, dial *685#
- Navigate through the menu by following the prompts displayed on your screen
- Go to Balance Inquiry
- Select the account you want to query the balance for
- Then submit a request.