Kenya Power and Lighting Company (KPLC), which is the main electricity distribution company in Kenya, has made it easier for its customers to access various services through a USSD code.
The USSD (Unstructured Supplementary Service Data) service is a convenient way to interact with KPLC services using a mobile phone, without the need for an internet connection.
To use the KPLC USSD service, customers simply dial *977# from their mobile phones. This service is available to customers across all mobile networks in Kenya.
Once dialed, a menu with various options is displayed, and customers can navigate through the menu to access different services.
KPLC USSD services
Some of the services available through the KPLC USSD code include:
- Bill inquiry: Customers can check their electricity account balance and bill due date.
- Prepaid token purchase: Users of prepaid meters can buy tokens directly through the USSD.
- Reporting power outages: Customers can report power outages or faults in their area.
- Submitting meter readings: Customers can submit their own meter readings to avoid estimated bills.
- No power reporting: Allows customers to report if they have no power supply.
- E-bill registration: Customers can register to receive monthly electricity bills via email.