Kenya Power and Lighting Company (KPLC), which is the main electricity distribution company in Kenya, has made it easier for its customers to access various services through a USSD code.
The USSD (Unstructured Supplementary Service Data) service is a convenient way to interact with KPLC services using a mobile phone, without the need for an internet connection.
To use the KPLC USSD service, customers simply dial *977# from their mobile phones. This service is available to customers across all mobile networks in Kenya.
Once dialed, a menu with various options is displayed, and customers can navigate through the menu to access different services.
![KPLC 1 KPLC USSD code listed services](https://money.ke/wp-content/uploads/2024/04/kplc-ussd-code-listed-services.webp?_t=1713796177)
KPLC USSD services
Some of the services available through the KPLC USSD code include:
- Bill inquiry: Customers can check their electricity account balance and bill due date.
- Prepaid token purchase: Users of prepaid meters can buy tokens directly through the USSD.
- Reporting power outages: Customers can report power outages or faults in their area.
- Submitting meter readings: Customers can submit their own meter readings to avoid estimated bills.
- No power reporting: Allows customers to report if they have no power supply.
- E-bill registration: Customers can register to receive monthly electricity bills via email.