The National Transport and Safety Authority (NTSA) has transitioned its services from the Transport Integrated Management System (TIMS) portal to the eCitizen platform.
This change, effective January 2, 2024, aims to centralize and streamline access to government services.
Here’s everything you need to know to navigate this transition smoothly.
What was the Tims portal?
TIMS, or the Transport Integrated Management System, was an online platform used to access various NTSA services, including:
- Vehicle registration
- Transfer of vehicle ownership
- Vehicle inspection
- Application for driving licenses
- Reflective number plate application
- Duplicate logbook application
Why the move to eCitizen?
The shift to eCitizen aligns with President William Ruto’s directive to consolidate all government services onto a single platform.
This move aims to enhance service delivery, accountability, and efficient revenue collection.
How to access NTSA services on eCitizen
Accessing NTSA services on eCitizen is straightforward. Here’s a step-by-step guide:
1) Log in to eCitizen: Use your ID number and password. Ensure your credentials are up to date. If you don’t have an account, here is how to register for eCitizen portal
2) Two-factor authentication: You will receive a verification email or SMS. This step enhances security.
3) Navigate to NTSA services: Once logged in, scroll down to find the NTSA section.
4) Accessing NTSA service portal: You can also access NTSA eCitizen portal services through this link
5) Access services: You can now apply for various services such as a Provisional Driving License (PDL), book a driving test, transfer vehicle ownership, conduct a vehicle search, and apply for smart driving licenses.
Important reminders
- Validate your eCitizen credentials: Ensure your eCitizen account is validated. This applies to individuals and organizations alike.
- Update organizational details: If you transact on behalf of an organization, log in and add the specific organization using the KRA PIN.
- Complete pending transactions: Any pending transactions on the TIMS portal should have been completed by December 15, 2023, to avoid inconveniences.
What to expect
The integration of NTSA services into eCitizen is designed to:
- Centralize access to services through a unified portal.
- Improve efficiency and service delivery.
- Enhance the user experience for all motorists and stakeholders.
How to make payments
Payments for NTSA services can now be made using the uniform eCitizen paybill number 222222.
This simplifies the payment process and ensures all transactions are streamlined through the eCitizen platform.
Conclusion
The migration from TIMS to eCitizen marks a significant step towards modernizing and improving the accessibility of NTSA services.
By centralizing these services on one platform, you can enjoy a more efficient and user-friendly experience. Ensure your eCitizen credentials are validated and stay prepared for any temporary service disruptions during this transition period.
Stay updated and take advantage of the streamlined services on eCitizen for all your NTSA needs.