Documenting finance

How to Create eCitizen Account (Steps with Photos)

how to create eCitizen account

eCitizen is a platform provided by the Kenyan government that allows citizens and businesses to access various government services online.

The portal is designed to give you an efficient, convenient, and transparent way to interact with government agencies.

By creating an eCitizen account, you can submit applications, make payments, and receive notifications for essential services all in one place.

Some of the eCitizen services you can access through the portal include:

  • Passport applications and renewals
  • Visa applications
  • Driving license applications and renewals
  • Business name and business registration
  • Filing tax returns with KRA
  • Renewing driving licenses
  • Access to immigration services
  • Payment of government services and fees, among other functions.

The platform represents a significant step towards digital inclusion and the start of streamlined government services within the country.

eCitizen account creation

When registering, you must enter accurate personal information as it appears on your National ID (for Kenyan citizens) or passport (for foreign residents) to ensure the integrity of your account.

Here’s a quick rundown on setting one up:

  1. Visit the eCitizen portal: Go to the official eCitizen website and click on the “Register” button.
eCitizen paybill register ecitizen account
  1. Choose your account type: Select whether you’re a Kenyan citizen, a resident, or a visitor.
    • Citizen (For Kenyan citizens)
    • Resident (For foreign residents)
    • Diplomat (For diplomats in the country)
    • Foreigner (For visitors to Kenya
  2. Fill in your details: For Kenyan citizens, this will include your ID number, first name, and year of birth as they appear on your ID.
eCitizen paybill register details
  1. Enter your other:
    • Contact details
    • Password setting and confirmation
  2. Verify your email. Before you can access your account, you will need to verify your email address. A verification link is sent to your email, click on it to verify it.
  3. You will also need to verify your phone number by entering a verification code sent to you via SMS on the platform.
  4. Upload your photo (optional): For this step, you will need a passport-size photo of yourself, with a maximum dimensions of 500 x 500 pixels.
how to create eCitizen account upload passport photo

Once your account is set up, you can access a dashboard that displays all available government services.

Making payments for eCitizen services

Managing payments and transactions on the eCitizen platform is straightforward:

  1. Navigate to Payments: Once you’ve completed a service application, you’ll be directed to make a payment.
  2. Choose payment method: Select from the available payment options—whether that’s mobile money such as M-Pesa, Equitel, or Airtel Money, bank payments, or debit cards.
  3. Complete Transaction: Follow the provided steps to complete your payment securely and quickly.
Moneyspace Ke
Moneyspace Ke
We understand the hustle of everyday Kenyans – the drive to do more, save more, and be more, all while not earning just enough. At Money.ke, we aim to provide reliable information to help you build a scalable sidehustle business. Subscribe to find insights on financial products, practical saving tips, and viable business ideas in Kenya. 🇰🇪🤝📈.
Moneyspace Ke
Moneyspace Ke
We understand the hustle of everyday Kenyans – the drive to do more, save more, and be more, all while not earning just enough. At Money.ke, we aim to provide reliable information to help you build a scalable sidehustle business. Subscribe to find insights on financial products, practical saving tips, and viable business ideas in Kenya. 🇰🇪🤝📈.

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